Question 1

Can I personalise my gift box?

Accepted Answer

Absolutely! During checkout, you'll be asked a few quick questions about the recipient's preferences, such as their favourite flavours and dietary requirements. We'll use your answers to carefully select products they'll love. You can also include a free personalised gift message with every order.

Question 2

What kind of products are included?

Accepted Answer

Every Goodie Crate is filled with artisan products sourced from independent UK makers. Depending on the crate you choose, you may receive handcrafted chocolates, speciality teas, biscuits, sweet treats, candles, home fragrances and other carefully selected gifts. We regularly refresh our range, so every crate feels unique.

Question 3

Do you deliver across the UK?

Accepted Answer

Yes! We deliver across mainland UK. Shipping costs are calculated during checkout based on your delivery postcode, and you'll always see the price before completing your order. Free delivery is available on qualifying orders.

Question 4

Can I include a gift message?

Accepted Answer

Of course. Every order includes the option to add a personalised, hand-written gift message. We will include it inside the box, making your gift even more special.

Question 5

How long does delivery take?

Accepted Answer

We carefully hand-pack every order before dispatch. Most orders are dispatched within 1–2 working days, and delivery times depend on the shipping service selected during checkout. Local collection is also available in Cardiff.

Question 6

Who are your products sourced from?

Accepted Answer

We work with carefully selected independent UK makers who create high-quality artisan products. By choosing The Goodie Crate, you're not only giving a thoughtful gift but also supporting small British businesses and passionate local producers.

Question 7

Can I choose the exact products?

Accepted Answer

Rather than choosing every individual item, we carefully curate each crate based on your chosen box size and the recipient's preferences. This keeps every delivery exciting while ensuring the products are well matched to their tastes.

Question 8

What occasions are your gift boxes suitable for?

Accepted Answer

Our artisan gift boxes make thoughtful gifts for birthdays, thank-you presents, anniversaries, housewarmings, congratulations, care packages, corporate gifting and simply letting someone know you're thinking of them.

Frequently Asked Questions